Appointment policy

At Salon de Jessie, we are committed to providing exceptional service and ensuring a smooth booking experience for our clientele. A deposit is required for all bookings to secure your appointment slot. To maintain transparency and clarity, we have established the following policies:

Rescheduling and Cancellation policy

• Rescheduling or cancellation requests must be made at least 24 hours before your scheduled appointment time. This allows us to accommodate other clients and adjust our stylists' schedules accordingly.

• Cancellation requests made within 24 hours of the appointment may result in the forfeiture of the deposit.

• In the event of a no-show, the deposit will be non-refundable.

Refund policy

• Refund requests will be considered on a case-by-case basis.

• In the case of a cancellation refund request, the deposit excluding the transaction fee will be refunded.

• If you need to request a refund, please contact us directly. Refunds will be processed manually via bank transfer to the account provided by you.

• Please allow a reasonable processing time for the refund to be completed.

Late Arrival

• Please try to arrive at least 5 minutes ahead of your scheduled time.

• Late arrivals exceeding 20 minutes may result in the forfeiture of your appointment, as it may interfere with other clients' appointments.

We understand that unforeseen circumstances may arise, and we will do our best to accommodate reasonable requests while ensuring fairness to all our clients. If you have any questions or need further clarification regarding the above policies, please feel free to contact us at:

info@salondejessie.com.au

This Appointment Policy may change from time to time and is available on our website.